Terms and Conditions for Removal Company Brompton

These Terms and Conditions set out the basis on which Removal Company Brompton provides domestic and commercial removal services, including packing support, loading, transport, unloading, and related handling services. By making a booking, the customer agrees to these terms, which are intended to create a clear understanding of the responsibilities of both parties. For the purposes of this document, references to “we”, “us”, and “our” mean the removal company, and references to “you” and “your” mean the person, business, or organisation instructing the services.

These terms apply to all house removals, office relocations, storage transfers, single-item moves, and any additional services requested in connection with a move. The contract is formed once we accept your booking in writing, by email, by text, or through another recorded confirmation method. Any variation to these terms must be agreed in writing and confirmed by an authorised representative of the company.

The customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. This includes the collection and delivery addresses, access arrangements, parking restrictions, inventory details, item dimensions, special handling requirements, and any circumstances that may affect the safe completion of the move. If information changes before the service date, you must notify us as soon as possible so that the booking can be reviewed and, if necessary, revised.

Booking Process

All bookings begin with a request for a quotation or service estimate. We may provide quotations based on information supplied by the customer, an inventory list, photographs, an in-person survey, or a remote assessment. Quotations are usually based on the scope of work described at the time of enquiry. If the actual work differs from the original description, the final charge may be adjusted accordingly.

Once a quotation is accepted, we may request confirmation of the booking together with a deposit, card authorisation, or other agreed advance payment. A booking is not guaranteed until acceptance has been confirmed by us. We reserve the right to refuse or cancel a booking where access is unsafe, the goods appear unsuitable for transport, the requested service cannot reasonably be performed, or the customer has not provided sufficient information.

You must ensure that the move date, access times, parking arrangements, lift availability, key collection, and building restrictions are arranged in advance. Delays caused by restricted access, missing keys, traffic controls, waiting time, or inadequate preparation may result in additional charges. Where a survey has not been carried out, the customer accepts responsibility for ensuring that the volume and nature of items to be moved have been accurately described.

Prices and Payments

All prices are quoted in pounds sterling unless otherwise stated. Pricing may be fixed, hourly, or based on a tailored service package depending on the nature of the removal. Unless expressly included, quotations do not normally cover parking charges, congestion-related costs, storage fees, waiting time, specialist packing materials, dismantling or reassembly, or additional labour needed due to unforeseen circumstances.

Payment terms will be confirmed at the time of booking. In many cases, a deposit is required to secure the date, with the balance payable before the move begins, on completion, or in accordance with the agreed payment schedule. We accept payment by methods notified to the customer in advance. If payment is not received when due, we may suspend the service, withhold delivery, charge interest or recovery costs where permitted by law, and treat the booking as cancelled by the customer.

Where a job is extended, altered, or interrupted for reasons outside our control, we may issue an additional invoice reflecting the extra time, labour, mileage, materials, or handling required. Customers are responsible for ensuring funds are available on the due date. Any dispute regarding an invoice must be raised promptly and in writing, but such dispute does not automatically suspend the obligation to pay the undisputed amount.

Cancellations, Amendments, and Rescheduling

Should you need to cancel or change the service, you must notify us as early as possible. Cancellations made outside a reasonable notice period may incur a charge to cover planning, staffing, vehicle allocation, or preparatory expenses. If the team has already been dispatched, if packing materials have been supplied, or if work has commenced, the customer may be liable for a larger proportion of the agreed price.

We may cancel or reschedule a booking if circumstances make performance impossible, unsafe, or impracticable, including severe weather, vehicle breakdown, accident, road closures, staff illness, or events beyond our reasonable control. Where this occurs, we will use reasonable efforts to offer an alternative date or other suitable arrangement. We are not liable for losses arising solely from a lawful cancellation or rescheduling where the reason is outside our control.

If you fail to provide access, are not present at the agreed time, do not have goods ready for collection, or are otherwise unable to proceed, the service may be treated as a late cancellation or failed attendance. In such cases, charges may still apply. Changes to the inventory, route, or delivery requirements may also affect the price and timing of the move.

Customer Responsibilities

You must ensure that all items to be moved are properly packed, labelled, and ready unless you have paid for packing services. Fragile objects, antiques, artwork, electronics, liquids, plants, perishables, and items requiring temperature control should be declared in advance so that we can determine whether special handling is appropriate. We are entitled to refuse to move items that are unsafe, illegal, improperly packaged, or likely to cause damage to other goods.

The customer must protect any items of exceptional value by declaring them before the move and, where appropriate, arranging separate insurance cover. You should also secure pets, disconnect appliances if required, and obtain any permissions needed for parking, access, or use of shared areas. If the premises are in a condition that creates a risk to health or safety, we may suspend work until the issue is resolved.

It is your responsibility to check that all goods are loaded, and to verify the condition of items at delivery where possible. Any loss or damage that is not reported within a reasonable time after completion may be harder to assess. You must also ensure that the delivery address is correct and that someone authorised is available to receive the goods.

Liability and Insurance

We take reasonable care when handling goods, loading vehicles, and completing removals. However, our liability is limited to losses arising directly from our proven negligence or breach of contract. We are not responsible for damage caused by pre-existing defects, inadequate packing by the customer, normal wear and tear, hidden weaknesses, or the inherent nature of the item.

Where services involve dismantling, reassembly, or the movement of items through tight spaces, we may not be liable for minor scuffs, superficial marks, or incidental wear that can occur despite reasonable care. We are also not liable for loss or damage caused by incorrect instructions, misleading information, acts of third parties, or conditions beyond our control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

The customer should ensure that goods are adequately insured for the entire move. If we arrange insurance or if cover is included in the service package, the exact terms and exclusions of that policy will apply. Any claim for damage, loss, or delay must be supported by reasonable evidence, and we may require photographs, an inventory, purchase records, or other documentation to assess the issue. Our total liability in any case shall not exceed the amount paid for the specific service giving rise to the claim, except where the law requires otherwise.

All removals and waste handling activities are carried out in accordance with applicable UK waste regulations, including duties relating to the lawful transport, transfer, and disposal of waste. Where a service involves removal of unwanted items, packaging, or general clearance materials, the customer must clearly state whether goods are to be delivered, stored, recycled, donated, or disposed of. We may refuse to handle hazardous, contaminated, or unlawfully presented waste.

Customers must not include dangerous materials, chemicals, pressurised containers, asbestos, biohazards, electrical waste requiring special treatment, or any other regulated item unless this has been expressly agreed in advance and the necessary legal arrangements are in place. If prohibited items are discovered among the goods, we may decline to move them, remove them from the load, or notify the appropriate authorities where required by law. Any additional costs incurred because of non-compliant waste may be charged to the customer.

Where we remove waste on behalf of the customer, we may transfer it only to authorised facilities, licensed carriers, or lawful recycling and disposal destinations, as applicable. The customer warrants that they have the right to dispose of the items and that the items do not contain concealed hazardous substances. If the customer provides inaccurate information about waste type or origin, they accept responsibility for any resulting loss, charge, penalty, or regulatory issue.

Delays, Access, and Completion of Services

We will aim to arrive within the agreed time window, but all times are approximate unless specifically guaranteed in writing. Traffic, weather, access problems, loading restrictions, or delays from previous jobs may affect arrival and completion times. Where waiting time occurs due to issues outside our control, additional charges may apply in line with the service agreed. We will use reasonable efforts to minimise disruption and complete the work efficiently.

If the property layout, stairs, lifts, corridors, parking distance, or loading conditions differ from those disclosed at booking, the scope of work may need to be adjusted. Additional labour, vehicle use, or time may be required, and the price may be revised accordingly. We may also refuse to continue if a situation becomes unsafe, unlawful, or materially different from what was represented.

Once goods are delivered to the destination or to a storage location agreed with the customer, the service will be regarded as completed, subject to any outstanding actions expressly included in the contract. The customer should inspect the goods as soon as reasonably practical. Minor administrative errors or incomplete paperwork will not prevent completion where the physical service has been carried out.

Complaints and Dispute Handling

If you are dissatisfied with any aspect of the service, you should raise the matter promptly so that it can be reviewed. We may ask for details of the issue, supporting photographs, a description of the item, and the date and time the problem was discovered. Delayed reporting may make it difficult to establish the cause of any alleged loss or damage.

We will consider complaints in good faith and aim to resolve them fairly. Nothing in this section prevents either party from seeking legal advice or pursuing a claim through the courts if a dispute cannot be settled informally. Any part of the service not in dispute should still be paid for in accordance with the agreed payment terms.

These terms do not create rights for anyone other than the contracting customer and us, except where required by law. If any provision is found to be invalid or unenforceable, the remainder will continue in full force. A failure to enforce a right on one occasion does not amount to a waiver of that right on another occasion.

Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to extreme weather, industrial action, fire, flood, government restrictions, transport disruption, public health emergencies, or interruptions to utility services. If such an event occurs, we may suspend performance, extend the timetable, or cancel the service without liability other than any refund required by law or by the specific booking arrangement.

If a force majeure event affects the customer, they must notify us as soon as reasonably practicable. We will work collaboratively where possible to find a practical solution, but neither party will be responsible for losses that arise purely from the event itself where those losses could not reasonably have been prevented.

These terms form the complete agreement between the parties concerning the removal service, unless varied in writing. They should be read together with any quotation, booking confirmation, survey notes, or service schedule issued for the relevant job. In the event of conflict, any specific written agreement relating to the booking will take priority over these general terms to the extent of the inconsistency.

Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. By using the services of Removal Company Brompton, you acknowledge that you have read, understood, and agreed to these terms.

Important: The provisions above are intended to reflect standard UK removal-service practice and should be reviewed to ensure suitability for the particular business model, insurance arrangements, and operational procedures of the company. Where specific statutory obligations apply, those obligations will take precedence over any inconsistent wording in these terms.