Privacy Policy - Removal Company Brompton

This Privacy Policy explains how Removal Company Brompton collects, uses, stores, shares, and protects personal data when providing removal services. It applies to all Removal Company Brompton customers in the area, including prospective customers, current customers, and anyone who communicates with us in connection with our services. We are committed to handling personal information fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Removal Company Brompton is a removal services provider operating for customers in the area. For the purposes of data protection law, we act as the data controller when we decide why and how your personal data is processed. This means we are responsible for ensuring your information is used only where we have a valid legal reason to do so and that it is protected appropriately.

2. Personal Data We Collect

We only collect the personal data needed to provide and manage our services effectively. Depending on your interaction with us, we may collect:

Identity data such as your name, title, and, where needed, company name.
Contact data such as your telephone number, email address, and service address.
Booking and service data such as details of your move, access requirements, inventory information, preferred dates, and service instructions.
Payment and transaction data such as billing details, payment records, and invoices.
Communication data such as emails, call notes, and messages relating to your enquiry or booking.
Technical data such as limited information about how you interact with our digital systems, if applicable, including device or browser information.
Special category data only where strictly necessary and where you choose to provide it, for example if access needs or health-related requirements affect the move.

We do not intentionally collect more information than is needed. Where possible, we keep data collection minimal and relevant to the service requested.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations.
To manage bookings and deliver removal services.
To communicate about scheduling, access, changes, or issues affecting the service.
To process payments, refunds, and invoices.
To maintain internal records and service history.
To manage complaints, claims, or disputes.
To comply with legal and regulatory obligations.
To improve our services, processes, and customer experience.

We will only use your personal data for the purposes it was collected for, unless we reasonably consider that we need to use it for a compatible purpose or a legal obligation applies.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. We rely on the following bases:

Performance of a Contract

We process data when it is necessary to enter into or perform a contract with you. This includes preparing quotes at your request, confirming bookings, delivering removal services, and handling related payments and records.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include administrative tasks, record keeping, service improvement, fraud prevention, and resolving service issues. We always consider whether the processing is necessary and proportionate.

Legal Obligation

We may process and retain data where required to comply with laws and regulations, including tax, accounting, and business record requirements.

Consent

Where consent is required, such as for certain optional communications or where special category data is involved and no other lawful basis applies, we will ask for your clear consent. You can withdraw consent at any time, although this will not affect processing that took place before withdrawal.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties that support our operations. These parties act as processors when they process data on our behalf and under our instructions, or as independent controllers where they determine their own purposes. We only share data where necessary and under appropriate contractual and security safeguards.

Examples of processors and other recipients may include:

IT and hosting providers that support our systems and data storage.
Payment service providers that handle card or electronic payments.
Accounting or bookkeeping providers that help with financial records.
Administrative support providers that assist with scheduling or record management.
Legal, insurance, or dispute-resolution advisers where needed to protect our interests or comply with the law.
Public authorities where we are required to provide information by law.

We do not sell your personal data. If data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. Retention periods depend on the type of information and the reason we hold it.

Enquiry and quotation records are generally kept for a limited period if no booking follows.
Customer and service records are retained for as long as needed to manage the contract and any follow-up issues.
Payment, invoice, and tax records are kept for the period required by law.
Complaints, claims, or dispute records may be retained longer where necessary to defend or establish legal rights.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, confidentiality obligations, and regular review of our data-handling practices. While no system is completely risk-free, we work to keep personal information protected and to reduce the likelihood of incidents.

8. Your Rights

As a data subject, you have rights in relation to your personal data. These rights may be subject to legal limitations or exemptions, but we will always consider and respond to requests carefully.

Right of access - you can ask for a copy of the personal data we hold about you.
Right to rectification - you can ask us to correct inaccurate or incomplete data.
Right to erasure - you can ask us to delete your data in certain circumstances.
Right to restrict processing - you can ask us to limit how we use your data in certain situations.
Right to data portability - you can ask for data you provided to us in a structured, commonly used format, where applicable.
Right to object - you can object to processing based on legitimate interests or direct marketing, where applicable.
Right to withdraw consent - where processing is based on consent, you can withdraw it at any time.

If you wish to exercise any of these rights, we will respond within the time limits required by law. We may need to verify your identity before fulfilling your request.

9. Children’s Data

Our services are not directed at children. We do not knowingly collect personal data from children unless it is necessary in connection with a customer booking and provided by a responsible adult. If we become aware that we have collected data from a child without proper authorisation, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data-handling practices. Any updates will take effect when published in the revised version. We encourage customers to review this policy periodically so they remain informed about how their information is handled.

11. Our Commitment to Privacy

We understand that privacy is important when arranging a move and sharing personal details. Removal Company Brompton is committed to using personal data responsibly, keeping it accurate and secure, and respecting your rights. We process information only when we have a lawful basis and only for legitimate service-related purposes. This policy is intended to provide clear and transparent information to all customers in the area who use or enquire about our removal services.

In summary, we collect only the data needed to deliver our services, rely on lawful bases such as contract, legitimate interests, consent, and legal obligation, retain data for appropriate periods, use trusted processors under safeguards, and support your rights under data protection law.